Refund Policy

Effective Date: 12 September 2026

At HC Arora / Classique International Inc., we aim to provide quality products and a smooth shopping experience. This Refund & Cancellation Policy explains the circumstances under which an order may be cancelled, returned, replaced, or refunded when purchasing products through hcarora.com.

1. Order Cancellation

Customers may request cancellation of an order as soon as possible after placing it. Cancellation requests should be submitted before the order has been dispatched.

Once an order has been processed or dispatched, cancellation may not be possible.

To request cancellation, please contact us using the contact details provided at the end of this policy.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as possible after delivery.

We may request photographs, order details, delivery information, or other relevant evidence to assess the issue.

After verification, we may, at our discretion and subject to applicable law, provide a replacement, refund, or other appropriate resolution.

3. Return of Products

Because our product range may include consumable wellness products such as juices, syrups, honey, and other items, returns may be subject to hygiene, safety, and product-condition requirements.

Products that have been opened, consumed, altered, damaged after delivery, or improperly stored may not be eligible for return or refund unless required by applicable law.

Customers should not send products back without first contacting us and receiving return instructions.

4. Refund Eligibility

Refunds may be considered in situations such as:

• An eligible order is cancelled before dispatch.
• A wrong product has been delivered.
• A product arrives damaged and the issue is verified.
• An order cannot be fulfilled because of product unavailability.
• Any other situation where a refund is required under applicable law.

Refund eligibility may depend on the specific circumstances of the order.

5. Non-Refundable Situations

A refund may generally not be provided where:

• The customer simply changes their mind after receiving an eligible product.
• The product has been opened or consumed.
• The product has been damaged due to improper handling or storage after delivery.
• Incorrect delivery information was supplied by the customer.
• The customer refuses delivery without an eligible reason.
• The product is returned without prior approval or outside the applicable return process.

These conditions remain subject to any rights that cannot legally be excluded.

6. Refund Processing

Once a refund is approved, the applicable refund will generally be processed through the original payment method where possible.

The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment service provider.

7. Shipping Charges

Where applicable, shipping or delivery charges may not be refundable unless the refund is being provided because of an error attributable to us or where applicable law requires otherwise.

8. How to Request a Refund

For refund, cancellation, replacement, or damaged-product requests, please contact:

Classique International Inc. / HC Arora
Plot 120, Sector One Vaishali,
201010 – Ghaziabad, Uttar Pradesh, India
Phone: +91 9818 277 432 / +91 98 1144 8058
Email: sksbmedia@gmail.com

Please provide your order number, name, contact details, product details, and a description of the issue.

9. Policy Updates

We may modify this Refund & Cancellation Policy from time to time. The latest version will be published on this page.